Frequently Asked Questions

You can get started by requesting a complimentary phone or video consultation to see if we are a good fit for you. We will discuss your symptoms and goals, and answer any questions you may have. Click here to request a complimentary phone or video consultation.

No. Mater Pelvic Care is an out-of-network, cash-pay provider that does not directly bill insurance. This allows us to provide you with the highest quality of care without insurance dictating what treatment is and is not reimbursed. We can provide you with a detailed receipt upon request that you can submit to insurance for out-of-network reimbursement. The receipt will include all the medical information your insurance company would need to provide possible reimbursement. Payment is due at the time of service in cash, credit, debit card, check, Flexible Savings Account or Health Savings Account (FSA/HSA), and Venmo.

We proudly serve Northern Kentucky and Southern Cincinnati for in-person visits within a 15-mile radius of our point of origin in Florence, Kentucky. Our service area includes all or portions of the following towns:

Big Bone, Beaverlick, Bracht, Bullittsville, Burlington, Crittenden, Coldspring, Covington, Crestview Hills, Devon, Erlanger, Florence, Fort Mitchell, Fort Thomas, Francisville, Hebron, Highland Heights, Independence, Nicholson, Richwood, Southgate, Taylorsport, Union, Verona, Villa Hills, Walton, Wilder

We will travel outside this radius whenever our schedule permits to service patients for an additional travel fee. At times, patients on the outskirts of this service area may also qualify for the travel fee due to the distance from our point of origin. Contact us to determine if you are within commuting range. Click here to contact us or request a free phone consultation.

To allow other patients to schedule, we request 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations within 24 hours of the appointment will result in a 50% cancellation fee. We will charge no-shows or cancellations after the scheduled start time for the full cost of the appointment. We require a credit card on file to book an appointment. Additionally, you may be discharged from physical therapy if you no-show or late-cancel three (3) sessions, in which case we will cancel all remaining visits.

No. You do not need a referral to get started! However, if you plan to submit a detailed receipt for reimbursement, some insurance plans may require a physician’s referral.

Your first session will be 1 hour 15 minutes for a comprehensive initial evaluation and start your custom Home Exercise Program. All follow-on appointments will be one hour long. Click here to learn more about The Experience.

Anything you can move around in comfortably! We recommend something stretchy and comfortable, like leggings or loose shorts, so we can visualize your pelvis and palpate your muscles through your clothes. Click here to learn more about The Experience.

It depends! Everyone has different needs, so we can provide you with an appropriate schedule after learning more about you and your needs. We typically start with weekly appointments for a few visits before reducing frequency to every other or every few weeks.

Our clinic average is six visits over 3-4 months. We see some folks for just one visit and others for longer. For your convenience, we have discounted Prenatal and Postpartum Packages for 3 or 6 visits.

Please schedule a free 20-minute consultation to get a better idea of what your plan may look like. Click here to request a complimentary phone/video consultation.

An internal examination is never a requirement, and our top priority is ensuring you feel safe and comfortable throughout your appointment.

Pelvic floor physical therapists perform internal examinations vaginally or rectally to get a better understanding of what your muscles are doing. Without feeling the muscles, it can be tricky (but not impossible) to better understand whether your pelvic floor muscles are tight, weak, and what happens when you try to use them. All of these factors may be contributing to the symptoms you are experiencing. For that reason, pelvic floor physical therapists often recommend an internal pelvic examination. We do not use a speculum. We perform our exams with a gloved, lubricated finger.

We will always explain why we want to do an internal examination and what you can expect if we perform the examination and allow you to consent or decline the exam. Depending on where you are in your pregnancy or postpartum journey, your main complaint bringing you to PT, and what your physical therapist learns by speaking with you, an internal pelvic exam may or may not be indicated.

No need to change your appointment! We can still do everything during a visit that we would usually do. If you prefer to defer any external or internal pelvic floor assessments or treatment while on your period, just let us know, and we can focus on other treatments during that session. Additionally, we would not perform an internal pelvic exam if you have a UTI or yeast infection.

Anytime! Seeing a pelvic floor physical therapist during pregnancy can help prevent pelvic pain from arising and has been shown to reduce the likelihood and severity of common postpartum symptoms like urinary incontinence, diastasis recti (separation of the abs), and sexual dysfunction. If you are not having problems but are interested in learning more, we can discuss exercise or activity modifications, preparation for labor and childbirth, and strategies for postpartum recovery.

We typically see people as early as three weeks postpartum for the first postpartum visit. We do not perform an internal examination at this time, but this is an excellent opportunity to check in with your body, begin addressing any symptoms you are experiencing, and start foundational rehab. We then recommend following up after your 6-week appointment with your provider.

Absolutely! Enduring pelvic floor issues could last decades! It is never too late to restore your core and pelvic floor and regain control of your body. We love helping moms achieve an active and healthy lifestyle to be able to do all the physically demanding things that come along with motherhood.